Okking is committed to handling your personal data with transparency, care, and full respect for your rights. This policy explains exactly what we collect, why we collect it, and how you can control it.
Only data necessary to operate your account and comply with our obligations.
256-bit SSL encryption and access controls safeguard all personal data.
Access, correct, or request deletion of your data at any time.
Your data is never sold to third-party advertisers or data brokers.
Session and analytics cookies only — no invasive tracking for advertising.
Data queries answered by our support team via Live Chat or email.
This Privacy Policy ("Policy") describes how Okking ("Okking", "Platform", "We", "Us", "Our"), the operator of the online gaming and sports betting platform accessible at okking.cam, collects, uses, stores, shares, and protects the personal data of its registered users and website visitors ("User", "You", "Your").
Okking takes data privacy seriously. We recognise that the personal information you share with us is sensitive — it includes identity documents, financial details, and gaming activity records — and we are committed to handling it with the highest standards of care, security, and transparency.
By registering an account, making a deposit, or continuing to use the Okking platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Policy forms part of our overall terms of service and should be read alongside our Terms & Conditions.
The following definitions apply throughout this Privacy Policy:
Okking collects personal data from Users through several channels, including account registration, KYC verification, platform usage, payment transactions, and customer support interactions. The categories of data we collect are outlined below.
| Data Category | Specific Data Points | Collection Trigger |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number, photograph | KYC verification |
| Contact Data | Email address, mobile number, residential address | Account registration & KYC |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records, bank account or e-wallet identifiers | Deposits, withdrawals, payment verification |
| Gaming Activity Data | Game session records, wager amounts, bet history, bonus usage, win/loss records | Platform use |
| Technical Data | IP address, device type, operating system, browser type, session duration, login timestamps | Automatic collection on platform access |
| Communication Data | Live chat transcripts, email correspondence, WhatsApp support messages, customer service records | Support interactions |
| Preference Data | Language preference, notification settings, responsible gambling limit settings | Account configuration |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records, except where identity documentation incidentally contains such information as part of a government-issued ID. Such information is used only for identity verification purposes and is not further processed.
Okking processes your personal data for the following purposes. Each purpose is supported by a specific legal basis, detailed in Section 5.
Okking processes personal data on the following legal grounds, consistent with internationally recognised data protection principles:
Okking does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients, solely for the purposes outlined in this Policy:
As an internationally licensed platform, Okking may process and store personal data in jurisdictions outside Malaysia. This may include the jurisdiction in which Okking holds its operating licence, as well as jurisdictions where our technology infrastructure and service providers are based.
Wherever personal data is transferred internationally, Okking takes appropriate steps to ensure that the transfer is subject to adequate data protection safeguards, including contractual protections with receiving parties. These safeguards are designed to ensure that your personal data receives a level of protection consistent with the principles set out in this Policy.
By using the Okking platform and providing your personal data, you acknowledge and consent to the transfer of your data to international jurisdictions as described above.
Okking retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
After the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with our internal data management procedures.
Subject to applicable law and our legal obligations, you have the following rights with respect to your personal data held by Okking. To exercise any of these rights, please contact our support team using the details in Section 14.
Request a copy of the personal data we hold about you, including the categories of data, purposes of processing, and recipients.
Request correction of inaccurate or incomplete personal data. Account details can also be updated directly via account settings for certain fields.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal obligations.
Request that we limit how we use your data in certain circumstances, such as while a dispute regarding accuracy is being resolved.
Request your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Withdraw consent for processing based on consent (e.g., marketing communications) at any time without affecting prior lawful processing.
Okking uses cookies and similar technologies to operate the platform, maintain your session, and gather anonymised analytics data to improve platform performance. We do not use advertising tracking cookies or share cookie data with advertising networks.
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential Cookies | Maintain your login session, prevent cross-site request forgery, and enable core platform functionality. Cannot be disabled without preventing platform access. | Session / up to 24 hours |
| Preference Cookies | Remember your language preference, game lobby settings, and responsible gambling display preferences. | Up to 12 months |
| Analytics Cookies | Collect anonymised data on page visits, session duration, and feature usage to help us improve the platform. No individual identification. | Up to 24 months |
| Security Cookies | Support fraud detection and account security monitoring by identifying unusual access patterns. | Session / up to 30 days |
You may manage cookie preferences through your browser settings. Disabling essential cookies will impair or prevent access to the Okking platform. Disabling analytics or preference cookies will not affect your ability to use core platform features.
Okking employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction.
While Okking takes extensive precautions to protect your data, no digital system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for ensuring that your device is secured against unauthorised access.
The Okking platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory component of our KYC process, and accounts found to belong to individuals under 21 are immediately suspended.
If you are a parent or guardian and believe that a minor has registered on the Okking platform or provided personal data without your consent, please contact our support team immediately. We will take prompt action to verify the matter and, if confirmed, delete the account and associated personal data.
Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms and to discuss responsible digital habits with young people in their care.
Okking reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform operations. Material changes to this Policy will be communicated to registered Users via email to the address on file and will be published on this page with an updated "Last Updated" date.
Your continued use of the Okking platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We recommend reviewing this Policy periodically — at least once every three months — to stay informed of how we handle your personal data.
If you do not accept a material change to this Policy, you may close your account in accordance with the procedure set out in our Terms & Conditions. Outstanding balances will be processed in accordance with our standard withdrawal procedure.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact Okking's support team through the following channels. Data rights requests will be handled by our designated data protection contact within 30 days of receipt.
For formal legal correspondence relating to data protection matters, please address your communication to Okking's data protection contact at the registered address associated with our licensing authority. Our support team can provide the current registered address upon request through verified channels.
Six concrete ways Okking protects your personal data as a Malaysian player.
Every data exchange between you and Okking is encrypted to the same standard used by Malaysia's major banks — your data in transit is always protected.
Okking will never sell your personal information to advertising networks, data brokers, or any third party for commercial purposes. This is unconditional.
Access, correct, export, or request deletion of your data at any time by contacting our support team. Your rights are real and we honour them within 30 days.
We only collect data that is genuinely necessary to operate your account, process payments, and meet our regulatory obligations. No unnecessary data is gathered.
We retain your data only for as long as legally or operationally necessary. Closed account data is deleted or anonymised after the applicable retention period.
In the event of a data breach posing risk to your personal information, Okking will notify affected users promptly and in accordance with applicable requirements.
Have questions about how we handle your data? Our multilingual support team is available 24/7 to assist Malaysian players in English, Bahasa Melayu, and Chinese.